Customer Care

Customer Care

Frequently Asked Questions

Q: What are your hours of operation?

A: West Van Florist™ Ltd. is open:
Monday-Saturday: 9 – 6
Sunday: 10 – 5

Statutory Holidays: 10 – 5
Remembrance Day: 12 – 5
January 1st, New Year's Day: Closed
February 14th, Valentine's Day: 8 – 6
First Monday of August, Civic Holiday: Closed
Christmas Day: Closed
Boxing Day: Closed

Q: Will the delivered arrangement look exactly the same as the picture online?

A: Occasionally it is necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of the item you have chosen, paying particular attention to colour scheme.

When you order one dozen roses you will always receive one dozen roses. When we describe an item with roses, this item will arrive with roses. Roses, in particular, are not substituted as they are deemed critical to the value and integrity of the item ordered.

Q: Do you deliver on Sundays?

A: Yes, we do, but we cannot guarantee Sunday delivery. If it's critical that your flowers arrive on a Sunday (and you are placing your order on Saturday or Sunday) we recommend that you call us directly (after placing your order online) to confirm our ability to deliver your important gift of flowers on time. All sympathy orders receive top priority.

Q: How will I know if the flowers have been delivered?

A: This is one of the most common questions we are asked. Unlike the tracking services that we have come to expect with national and international courier services, the worldwide and North American floral industry has not yet adopted an international order tracking system that is "instantaneous". The best way to confirm successful delivery of your gift is usually to contact the recipient directly. If you suspect a case of non-delivery, you may also e-mail us on the next business day after scheduled delivery. If there has been a problem with your order we will work to correct the situation as soon as possible. Your business is important to us and we see timely delivery as a critical component of our services to you.

If there is a question we have not answered, please use the form provided below:

First Name:
Last Name:
Your Questions:


West Van Florist™